Blizzard finds itself in the eye of the storm once again with the Overwatch 2 community. The controversy centers around the new Lucio appearance, the Cyber DJ skin, which was initially sold for $19.99. However, just a day later, Blizzard announced that this skin would be available for free as part of an event celebrating the future of Overwatch 2. On February 12, players who watched a one-hour broadcast on Twitch were eligible to claim the Cyber DJ skin at no cost.
This revelation came too late for many who had already purchased the skin, leading to widespread frustration and anger among the player base. The situation has sparked a significant backlash, with many demanding refunds, feeling deceived by the timing of the announcement.
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This isn't the first instance where Blizzard has offered cosmetic items for sale only to later provide them for free during promotional events. The Cyber DJ skin has since been removed from the in-game store, yet Blizzard has remained silent on the issue of refunds.
Adding to Blizzard's challenges, the competitive landscape has heated up with Marvel Rivals outperforming Overwatch 2 in various aspects. In response, Blizzard has announced a special Overwatch 2 Spotlight event, set for February 12, where they plan to unveil revolutionary gameplay changes. The event will introduce new maps, heroes, and other content, with Blizzard also inviting prominent streamers to their headquarters to preview the upcoming game updates.